Travelex insurance has been a part of millions of journeys. The numbers below reflect our history, our growth, and the people we’ve been proud to insure along the way.
At Travelex Insurance Services, we are an established travel insurance provider that has offered a range of coverage options and plans for U.S. travelers for nearly 30 years.[1]
The company's reputation is built on care, consistency, and showing up when travelers need them most.
4.5 / 5 Excellent
4.7 / 5
"Best Overall Travel
Insurance Company" of 2026
Ultimate plan: "Best for Add-On Coverage"
What is Travelex Insurance
Services' mission?
Founded in 1996,[2] our mission has always been the same: to care for travelers like people, not policy numbers. We bring compassion and consistency to an industry that can sometimes feel cold or complicated.
Our protection has never been just a product ... it’s a promise. A promise to stand beside travelers when plans change, when bags get lost, or when illness strikes far from home.
We believe travel protection should feel human, built on clarity and trust. That means keeping language clear, coverage transparent, and support personal.
Why do travelers trust
Travelex Insurance Services?
This is how our global Cover-More assistance team (also known as World Travel Protection) supported travelers across all our Zurich Cover-More brands and other third-party businesses in 2024 from our dedicated emergency travel assistance command centers located in Brisbane (Australia) and London (UK). Want the global actuals for our 2024 assistance stats? They are 294,491 assistance calls, 47,395 assistance cases, and 1,362 repatriations/evacuations.
How can I learn more about
Travelex Insurance Services?
Our company goes beyond travel insurance. We're driven by the people who make it all possible — from the travelers who trust us, to our team members who show up every day to our partners who help us reach more travelers and the voices who share their experiences along the way. Explore the stories, reviews, and opportunities that continue to shape who we are and how we help travelers like you.
What does Travelex
insurance cover?
Travel insurance isn't one-size-fits-all.[4] That's why ours is built to help meet you where you are based on your budget, destination, and unique travel needs.
What makes Travelex insurance different?
Our job is to help support your trip from start to finish, and we're here for it all. Our helpful guides make it easier to make informed decisions from the start, and you can customize your coverage with our optional upgrades.[8] Some of our benefits even kick in before you leave (like trip cancellation).
Be sure to download our Travel On app before you go. It sends real-time safety alerts to your phone and offers tap-to-call empathetic emergency assistance for policyholders (day or night). If you ever have questions, our award-winning customer service team is here to help support you.[9]
About Travelex:
frequently asked questions
Have more questions about Travelex? Learn more about our company, coverage, and care for travelers.
Our underwriter is Zurich American Insurance Company.[13]
Zurich has 150+ years of experience[14] and is a leading provider of commercial property-casualty insurance services in the U.S. and Canada. Customers include 90% of Fortune 500® companies[15] and an array of middle market businesses.
Zurich aims to be a responsible business, targeting net-zero emissions[16] and ranking among the world's most sustainable insurers.[17]
Protecting your personal and financial information is one of our highest priorities.
We adhere to strict privacy policies[21] and comply with all applicable data protection and financial regulations. Our website uses secure payment gateways, and only authorized personnel have access to your data.[22]
Travelex doesn't specialize in one type of traveler or destination, because travel looks different for everyone. We're here for families, solo travelers, business professionals, students, and adventure seekers alike.
Our plans offer coverage for domestic travel[23] and international trips.[24] Whether you're taking a short getaway or a journey across continents, we offer flexible coverage designed to support the way you travel.
Getting help is simple. Our U.S.-based customer service team is available Monday through Friday, 8:00 a.m. to 7:00 p.m. (CST) at 1-800-228-9792.[25]
If you've already purchased a policy, you can reach us at 1-800-819-9004 during the same hours.[26]
For emergency help, our assistance provider, Zurich Travel Assist, is available 24/7 anywhere.[27]
- U.S. or Canada: 1-800-555-0870 (toll-free)
- International: 1-416-977-1803 (collect)
Yes. Travelex Insurance Services, Inc. is a licensed insurance producer in all U.S. states and the District of Columbia.[28] Travel insurance policies offered by us are underwritten by Zurich American Insurance Company.[29]
You can verify Travelex's licensing status by visiting your state's Department of Insurance website and searching for Travelex Insurance Services, Inc.
Ready to get travel insurance with a mission and purpose?
Resources
Useful links
Insurance coverage underwritten by individual member companies of Zurich in North America, including Zurich American Insurance Company (NAIC #16535, state of domicile: New York), 1299 Zurich Way, Schaumburg, IL 60196. The product descriptions provided above are only summaries. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. Coverage and rates may vary by states. If there is any conflict between the contents of this website and the Policy, the Policy will govern in all cases. Travel Assistance Services are provided by the designated provider listed in the policy or on your Confirmation of Coverage. Travelex Insurance Services, Inc. 810 North 96th Street, Suite 300, Omaha, NE, 68114. CA Agency License #0D10209.
Privacy Policy | Sitemap | Cookies Settings © 2026 Travelex Insurance Services Inc., and its licensors. All Rights Reserved.
Follow us
