Our assistance provider is here for you around the clock, no matter what. You can speak with Zurich Travel Assist using the contact details below or tap the assistance button in our Travel On app to quickly connect with our compassionate experts.
Reach our Travelex
emergency assistance provider 24/7
Have a Travelex policy and need help on vacation? Whether it's urgent or not, you can reach our emergency travel assistance provider, Zurich Travel Assist, anytime from anywhere. Just call, email, or tap the assistance button in our Travel On app.
How to contact our
emergency travel assistance services
Currently in the U.S. or Canada?
You can call for assistance toll-free if you're on a domestic trip or traveling in Canada.
Currently traveling in another country?
You can call at no charge to you (collect) if you're presently outside of the U.S. or Canada.
Prefer to send an email?
You can write to our Travelex emergency assistance provider at assistance@zurichtravelassist.com
Pack our Travel On app
Keep your policy in your pocket — and more. Travel safer with our app’s tap-to-call 24/7 assistance, destination information, and real-time safety alerts.
How our Travelex emergency assistance
provider can help care for you
Sometimes, you need a little (or a lot of) extra help while you're away from home. If something goes wrong while you're traveling, our assistance provider is standing by to help you get your vacation back on track.
Remember: 24/7 support is included with all our plans — but you must have an active Travelex policy to use our travel and emergency assistance services. Also, if you're in one of our blocked destinations where we don't offer coverage and safety risks are higher, we may not be able to assist you.
Ready to get access to Travelex emergency assistance?
Resources
Useful links
Insurance coverage underwritten by individual member companies of Zurich in North America, including Zurich American Insurance Company (NAIC #16535, state of domicile: New York), 1299 Zurich Way, Schaumburg, IL 60196. The product descriptions provided above are only summaries. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. Coverage and rates may vary by states. If there is any conflict between the contents of this website and the Policy, the Policy will govern in all cases. Travel Assistance Services are provided by the designated provider listed in the policy or on your Confirmation of Coverage. Travelex Insurance Services, Inc. 810 North 96th Street, Suite 300, Omaha, NE, 68114. CA Agency License #0D10209.
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