Contact our Travelex
customer service team

Yes! We're real people, and we really care about our travelers.

Here's how to speak with our customer service team via our online chat tool:

• Click the chat icon and select the option that best fits your situation.
• A "Chat with an agent" button will appear – select it.
• Enter your name, confirmation number or plan code (if you have an existing policy), and phone number.

… and then a member of our team will be right with you.

Note: Our team is available via online chat during our customer service operation hours only. If you use our online chat tool outside of these hours, you'll get automated help only. You can also find lots of useful information on our website.

You can email us anytime at customersolutions@travelexinsurance.com, and we'll get back to you as soon as we're able. If you have policy question you want answered right away, check out our FAQs page to see if you find the help you're looking for.

Here are some other quick ways to get answers if it's outside our business hours:

• Want to edit your policy? Make coverage changes here.
• Need your policy documents? Request your coverage details.
• Have coverage questions? Check our plan, benefit and upgrade pages.
• Have questions about our app? Visit our Travel On app page.

Quite a few! And we're incredibly proud of the recognition our Travelex customer service team has received over the years. These awards are a testament to the care, dedication, and expertise our team brings to every interaction.

Whether it's answering questions, resolving issues, or simply being there when you need us most, we're committed to making your travel experience as smooth and stress-free as possible.

Here are some of the ways our customer service team has been celebrated:

• U.S. News & World Report: Named the "Best Overall Travel Insurance Company" of 2026, continuing our reputation for outstanding customer support.
• U.S. News & World Report: Named the "Best Travel Insurance Company" of 2025, highlighting our commitment to customer care.
• Virtuoso Top-Producing Specialty Partner Award: Awarded in February 2025 for our strong engagement and support within the luxury travel network.
• Travel Edge Award: Recognized for "Exceptional Service" in December 2023.
• Travvy Award (Bronze): Honored as the "Best Travel Insurance Provider — Customer Service" in 2022.
• Squaremouth ratings: Consistently rated highly for customer satisfaction and support.

These accolades reflect what we strive for every day: to be there for you before, during, and after your trip.

We want you to focus on the excitement of your travels, not waiting on hold with customer service. That's why we connect you directly to the right team for your specific needs — whether you're a current customer or just exploring our Travelex coverage options.

Here's the contact information as a reminder:

• If you don't have a policy yet and have questions about Travelex and our coverage, you can call us at 1-800-228-9792.
• If you already purchased a policy and have questions about your coverage, you can call us at 1-800-819-9004.

We can offer you more streamlined support if you have your policy confirmation number and primary traveler's name.

No — we have a dedicated team for that, so instead of calling our customer service team, you can visit our Travelex affiliate program page for more details and to get started.