How to submit a
Travelex insurance claim online

Check your policy documents to see if you have an eligible reason for your claim. For example, if you want to know if your travel delay is eligible for coverage, look at the travel delay benefit section of your policy documents for all the details.

Has your trip been affected by a world event, such as a named hurricane, volcanic eruption or strike? Visit our travel alerts page to see if you may be eligible for coverage for certain events based on the listed foreseeable date.

Remember, if you visit one of our blocked destinations where we don't offer coverage, you won't be eligible for any loss that occurred in that location.

We need written notice of your eligible loss within 90 days of its occurrence. So, file your claim as soon as you're able before the 90-day deadline.

Did you know: You can submit your claim online from anywhere via our claims portal — even while you're still traveling.

Each Travelex claim should be filed separately using our online claims portal. You can start the process by entering your confirmation number in the box above, hitting submit, and following the steps inside the portal.

Good to know: You can easily keep track of each individual claim using our online portal.

An important part of your travel insurance claim is providing us with documents and details that offer evidence of your loss. The documents you'll need to submit can vary depending on your situation.

Here are a few examples to help you prepare:

• Description of the loss
• Trip dates
• Name of the company that arranged the trip
• Purchase date and amount paid
• Proof of loss and any receipts
• Preferred method for receiving reimbursement

While we can't make any guarantees about claim approval, there are steps you can take to help the process go as smoothly as possible.

Start by ensuring you submit all the required documentation that supports your claim — this is key to avoiding delays. Additionally, double-check that all the information you provide is accurate and complete, as errors or missing details can slow things down.

By being thorough and organized, you'll give your claim the best chance of being processed efficiently and without unnecessary hiccups.

Want more travel insurance claims tips? Read this: 10 common claims submission mistakes (and how to avoid them)

Yes, our online claims portal gives you an easy way to file your claim, keep track of your claim status, and reach our claims team. You only need to call our customer service team if you need help – we're here for you.

You can submit your insurance claim with us online at any time — from anywhere. Simply enter your policy confirmation number in the box above and select "Submit" to start the process.

Don't know your policy confirmation number? You can find it in two ways:

1. In the Confirmation of Coverage email that we sent you when you bought your policy
2. In our Travel On app if you've already added your policy to it

It's easy to find out if Zurich or Berkshire Hathaway is your policy underwriter once you know what you're looking for.

Here's how to find out:

• If you purchased your policy on or after December 3, 2024, and your confirmation number includes a "Z", your underwriter is Zurich.
• If you purchased your policy before December 3, 2024, or do not have the letter "Z" in your confirmation number, your underwriter is Berkshire Hathaway.

For more information on how to submit a claim based on your underwriter, read the relevant FAQ with instructions below.

Once you enter your confirmation number at the top of this page and click "Submit", you'll enter our claims portal.

This is what you do next:

1. Click "Go to eClaims" to access the online claims portal.
2. Click "Register" to create an account with your email address and chosen password.
3. Click the link in the email we send you to verify your email.
4. Complete your profile information and select "Start a new claim".
5. Enter your confirmation number and last name and click "Search for policy".
6. Click "Select policy" for the policy you'd like to file a claim on and get started.

For more information, check out the claims flyer we sent with your Confirmation of Coverage email after you bought your policy.

Once you enter your confirmation number at the top of this page and click "Submit", you'll enter our claims portal.

Here's what you'll need to do next:

1. Click "Start claim".
2. Answer each question to start the claim process.

We'll review your claim and supporting information, and then take the relevant next steps (pay, deny, close, request additional information, etc.).

Our online claims portal keeps all your claim information in one place, so you can log in to submit and track your claim.

Just enter your confirmation number in the box at the top of this page to head to our online claims portal. Once you login, you can view the status of your claim and check for notifications from our claims team.

You can receive payment by check in the mail or directly to your bank account. It's up to you!

If Zurich is your policy underwriter, direct deposit is arranged through Dream Payments, our electronic payment system.

The amount of time it takes to receive your reimbursement depends on a variety of factors, including whether you submitted all the required documentation and completed it accurately.

Your reimbursement timeline can also depend on your policy underwriter:

• For Zurich-underwritten policies: Once all the documentation has been received and your claim has been approved, paper check payments will be received within 7-10 business days. If you select Dream Payments (electronic payment directly to your bank account) as your reimbursement method, funds will be deposited to your account within 24 hours after receiving the transfer initiation email.
• For Berkshire Hathaway-underwritten policies: Once your claim is approved, direct deposit payments take one to three days, while paper check payments take up to 14 days.

We know travel plans don't always go smoothly, and it can be confusing to figure out what type of claim you might need to file.

Here's a simple way to think about it:

• A trip interruption scenario happens when something forces you to depart past your scheduled departure date or stop your trip altogether. This could be a result of specific reasons listed in your policy such as you or a family member getting seriously ill or injured or your airline canceling flights because of severe weather.
  • If you have to return home early or cancel the rest of your trip because of an eligible reason, this is where a trip interruption claim would come into play. This claim requires proof of reason for the interruption.
• A travel delay scenario is more about hiccups along the way once you've started your trip that slow you down but don't stop your trip entirely. This could be situations like flight delays, natural disasters or severe weather, or losing your passport.
  • A travel delay claim helps reimburse extra costs you have to pay if you're delayed for at least five consecutive hours (six with our Essential plan) during an eligible event. These unexpected extra costs could include meals, hotel stays, or local transportation.

You can call our claims team if you have questions using the contact information below:

If Zurich American Insurance Company is your policy underwriter:

• Phone: 1-800-501-4781
• Email: support@zurichtravelclaims.com

If Berkshire Hathaway Specialty Insurance Company is your policy underwriter:

• Phone: 1-855-205-6054
• Email: travelex.claims@bhspecialty.com

Prefer filing a claim over the phone? Call the numbers above for help.